ConverterLandFrequently Asked Questions
Table of Contents
General Questions
Is this service free to use?
Yes, our ConverterLand is completely free to use with no hidden fees. We don't require any sign-ups or subscriptions to access our conversion tools currently.
How does the converter work?
Currently, our program operates entirely on the client side, meaning your files never leave your device—all processing is done locally to maximize privacy and security.
Is there a file size limit?
Yes, the file size is limited by your browser's memory capabilities. Generally, files up to 2GB can be processed, but this may vary depending on your device and browser.
Supported File Types
What audio formats are supported?
We support conversion between various audio formats including MP3, WAV, OGG, AAC, FLAC, and M4A. View our converters page for a complete list of available audio conversion options.
What video formats are supported?
Our converter supports common video formats including MP4, AVI, MOV, MKV, and WebM, with more formats being added regularly.More details on converters page.
Can I convert between different types of media?
Yes, you can extract audio from videos (e.g., MP4 to MP3) or convert between different media types where technically possible.
Conversion Process
How long does conversion take?
Conversion time depends on your device's processing power, file size, and the complexity of the conversion. Small files typically convert in seconds, while larger files may take several minutes.
Can I convert multiple files at once?
Currently, our converter processes one file at a time. However, you can queue up multiple conversions by starting a new one after each completes.
What happens if my conversion fails?
If a conversion fails, you'll see an error message with details. Common reasons include corrupted source files, unsupported formats, or browser memory limitations. Try refreshing the page and attempting the conversion again.
Privacy & Security
Are my files uploaded to your servers?
No. Technically, all file conversions happen directly in your browser. Your files never leave your device and are not uploaded to our servers at any point.
Do you collect any data about my files?
We collect anonymous usage statistics about which converters are used most frequently, but we do not collect any information about your files, their contents, or any personal data.
How can I ensure my sensitive files remain secure?
Since all processing happens locally on your device, your files remain secure. For added peace of mind when working with sensitive files, you can disconnect from the internet after loading our website, perform your conversions, and then reconnect.
Troubleshooting
The converter is not loading properly
Try clearing your browser cache and refreshing the page. Our converter relies on modern web technologies, so ensure you're using an up-to-date browser like Chrome, Firefox, Edge, or Safari.
My file won't convert
This could be due to a corrupted source file, an unsupported format, or a file that's too large. Try with a different file or a smaller portion of the same file to see if that resolves the issue.
The conversion is very slow
Conversion speed depends on your device's processing power and the file size. Larger files or complex conversions will take longer. Try closing other applications or browser tabs to free up system resources.
Technical Requirements
What browsers are supported?
Our converter works best on recent versions of Chrome, Firefox, Edge, and Safari. Internet Explorer is not supported. We recommend keeping your browser updated for the best experience.
Does it work on mobile devices?
Yes, our converter works on modern mobile browsers, although performance may be limited compared to desktop devices, especially for larger files or complex conversions.
Are there any system requirements?
For optimal performance, we recommend a device with at least 4GB of RAM. More memory will improve performance when working with larger files. A stable internet connection is required to initially load the converter, but not for the actual conversion process.